Frequently Asked Questions
Return and Refund Policy
Q: How long do I have to return an item?
A: You have 30 days from the date of delivery to return an item.
Q: Is there a restocking fee for returns?
A: No, there is no restocking fee for returns.
Q: Who pays for return shipping costs?
A: Customers are responsible for return shipping costs, except for defective or incorrect items.
Q: How long does it take to process a refund?
A: Refunds are processed within 10 working days.
Q: How do I initiate a return?
A: Send an email to info@bellezamart.ca with your order number and reason for return. Our team will provide you with a return form and instructions.
Q: What if my item is damaged on arrival?
A: Contact us immediately with a description and photos of the damage. We will arrange a return, replacement, or refund according to your preference.
Q: Can i cancel an order?
A: Yes. If you need to cancel your order before it has been shipped, please reach out to our customer support team at info@bellezamart.ca We will process a full refund to the payment method used during purchase.
Q: Can I return an item if I've changed my mind?
A: Yes. If you change your mind, you may return the item within 30 days of receiving it, provided it is in its original, unused condition with all tags and packaging intact. Please reach out to our customer support team at info@bellezamart.ca We will process a full refund to the payment method used during purchase.
Q: Can I exchange an item?
A: Yes, follow the same return process as for a change of mind. After accepting the return, purchase the new item separately.
Q: What if i have received the wrong item?
A: If you receive an incorrect product, please notify us immediately. We will arrange the return of the incorrect item and send the correct product at no extra charge.
Shipping Policy
Q: Where does Belleza Mart deliver?
A: We currently deliver exclusively to Canada.
Q: Is there a delivery fee?
A: We offer free delivery for all orders.
Q: How long does it take to process and deliver an order?
Order processing time
- Processing Time: Orders are processed within 1 business day, Monday through Friday.
- Cut-off Time: Orders placed before 22:00 PM (GMT-05:00) Eastern Standard Time (Toronto) will be processed the same day.
- Weekend Orders: Orders placed during weekends will be processed on the next business day.
Transit time
- Expected Delivery Time: Please allow 2-5 business days for delivery within Canada.
- Important Notes: Delivery times are estimates and may be affected by external factors such as weather conditions and logistical challenges.
Q: Can I track my order?
A: Yes, after your purchase, you will receive an email containing tracking information, including the courier’s name and the tracking number. You can track your order on our website by entering your tracking number in the designated tracking portal or through our website
Q: What should I do if my order is missing items?
A: Contact our customer service within 30 days of receiving the package at info@bellezamart.ca We will resolve the issue by sending a replacement item or offering you a refund.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
Q: Can I use my shipping address as the billing address?
A: Yes, you can choose to use your shipping address as your billing address. If you need to provide a different billing address, please contact us to make the change.
Q: Who can I contact for payment assistance?
A: If you have any questions or need assistance with payments, please contact us at info@bellezamart.ca
Privacy Policy
Q: Where can I find information on how my personal information is handled?
A: For more information about how we handle your personal information and payment details, please see our privacy policy
If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. We are here to help!
Business Name: AP E-COM LTD
Address: 27 Old Gloucester Street, London, England, WC1N 3AX, United Kingdom
E-Mail: info@bellezamart.ca
Contact Form: Contact
Phone: + 44 20 37691118
Company Number: 14469519
Customer Service: Monday to Friday between 9:00 am to 5:00 pm