Frequently asked questions
Shipping
Where does Belleza Mart deliver?
Where does Belleza Mart deliver?
We currently deliver exclusively to Canada.
Is there a delivery fee?
Is there a delivery fee?
We offer free delivery for all orders.
How long does it take to process and deliver an order?
How long does it take to process and deliver an order?
Cut-off time: 10:00 PM (GMT+08:00) China Standard Time (Shanghai).
Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Transit time: 7-14 business days (Monday–Friday, excluding holidays).
Estimated delivery time: 8-17 business days.
Can I track my order?
Can I track my order?
Yes, after your purchase, you will receive an email containing tracking information, including the courier’s name and the tracking number. You can track your order on our website by entering your tracking number in the designated tracking portal or through our website
What should I do if my order is missing items?
What should I do if my order is missing items?
Contact our customer service within 30 days of receiving the package at info@bellezamart.ca We will resolve the issue by sending a replacement item or offering you a refund.
Return and Refund Policy
How long do I have to return an item?
How long do I have to return an item?
You have 30 days from the date of delivery to return an item.
Is there a restocking fee for returns?
Is there a restocking fee for returns?
No, there is no restocking fee for returns.
Who pays for return shipping costs?
Who pays for return shipping costs?
Customers are responsible for return shipping costs, except for defective or incorrect items.
How do I initiate a return?
How do I initiate a return?
Send an email to info@bellezamart.ca with your order number and reason for return. Our team will provide you with a return form, return address and instructions.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are processed within 10 working days.
What if my item is damaged on arrival?
What if my item is damaged on arrival?
Contact us immediately with a description and photos of the damage. We will arrange a return, replacement, or refund according to your preference.
Can i cancel an order?
Can i cancel an order?
Yes.If you need to cancel your order before it has been shipped, please reach out to our customer support team at info@bellezamart.ca We will process a full refund to the payment method used during purchase.
Can I exchange an item?
Can I exchange an item?
Yes, follow the same return process as for a change of mind. After accepting the return, purchase the new item separately.
What if i have received the wrong item?
What if i have received the wrong item?
If you receive an incorrect product, please notify us immediately. We will arrange the return of the incorrect item and send the correct product at no extra charge.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
Can I use my shipping address as the billing address?
Can I use my shipping address as the billing address?
Yes, you can choose to use your shipping address as your billing address. If you need to provide a different billing address, please contact us to make the change.
Contact us
If you have any other questions or need further assistance, please do not hesitate to contact our customer support team throug email, phone or our contact form below.
Customer service: Monday to Friday between 9:00 am to 5:00 pm
E-Mail: info@bellezamart.ca
Phone: +44 20 3769 1118
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Business name: AP E-com LTD
Company number: 14469519